Privacy Policy

Privacy Policy (Lough Build Ltd)
Last updated: [20/0`/2026]
1. Who we are (Data Controller)
This website is operated by Lough Build Ltd (“we”, “us”, “our”). We are the data controller for personal information collected through this website.
Contact details
Lough Build, The Dr, Great Warley, Brentwood, Essex, CM13 3FR
Satellite Office: 2nd Floor, Berkeley Square House, W1J 6BD
Email: info@loughbuild.co.uk
2. What this policy covers
This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have in relation to your personal information.
3. Personal information we collect
We may collect and process the following categories of personal information:
a) Information you provide to us
When you contact us via the website, we collect the information you submit, which may include:

• First name and last name

• Email address

• Phone number (if provided)

• Message content and any project details you choose to share

b) Technical information
When you visit our website, we (and our website platform/providers) may automatically collect technical information such as:

• IP address (or a shortened/anonymised version where supported)

• Device type, browser type and version

• Pages visited and basic usage data
  This is typically collected via cookies and similar technologies (see Section 9).

4. How we use your information (and our lawful bases)
We use your personal information for the following purposes:
a) To respond to enquiries and communicate with you

• To respond to messages submitted via the contact form or email

• To discuss your project requirements and arrange calls/meetings
  Lawful basis: Legitimate interests (running our business and responding to enquiries) and/or taking steps prior to entering a contract.

b) To deliver our services (where you become a client)

• To prepare quotations, arrange surveys/visits, and manage a project if appointed
  Lawful basis: Contract and/or steps prior to entering a contract.

c) To operate, maintain and improve the website

• To monitor performance, security and basic usage trends
  Lawful basis: Legitimate interests (keeping the website secure and improving it). Where cookies/trackers require consent, the lawful basis is consent (see Section 9).

d) Legal and regulatory obligations

• To comply with legal obligations or respond to lawful requests
  Lawful basis: Legal obligation.

5. Marketing
We do not send unsolicited marketing. If we ever offer marketing communications (e.g., newsletters), we will only send them where we have a lawful basis to do so (typically consent) and you will always have the option to opt out.
6. Who we share your information with
We may share personal information only where necessary with:

• Our website hosting/platform provider (this site is built using Wix; in that context, Wix generally acts as a data processor on behalf of the site owner).

• Professional advisers and service providers (e.g., IT support) where required for operations.

• Professional teams involved in your project (only where relevant and appropriate—e.g., design professionals or specialist contractors—typically after discussion with you).

• Regulators, law enforcement or authorities where we are legally required to do so.

We do not sell your personal information.
7. International transfers
Website platforms and service providers may process data outside the UK. Where personal information is transferred internationally, we will ensure appropriate safeguards are used (for example, contractual protections recognised under UK data protection law). (Wix provides information on its GDPR approach and data processing arrangements.)
8. How long we keep your information (retention)
We keep personal information only for as long as necessary for the purposes described above.
Typical retention (as a guide):

• Enquiries: kept for up to 24 months from last contact (to allow follow-up and record keeping), unless you ask us to delete it earlier and we have no lawful reason to retain it.

• Clients/projects: retained for longer where needed for contractual, tax, insurance, or legal reasons (often 6 years is a common period for business records in the UK).

9. Cookies and similar technologies
Our website uses cookies and similar technologies to operate and (where enabled) to analyse usage. Some cookies are essential for the website to function, and others may be optional (e.g., analytics). Our cookie information is set out in our Cookie Policy.
Where required by law, optional cookies will only be used if you provide consent via a cookie banner/settings.
10. Data security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.
11. Your rights
Under UK data protection law, you may have rights including:

• the right to be informed

• access to your personal data

• rectification of inaccurate data

• erasure (in certain circumstances)

• restriction of processing (in certain circumstances)

• data portability (in certain circumstances)

• objection to processing (in certain circumstances)

To exercise your rights, contact us at info@loughbuild.co.uk.
12. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO) (the UK regulator).
13. Third-party links and social media
Our website links to third-party platforms (e.g., LinkedIn, X, Facebook, YouTube). If you follow those links, those platforms will process your data under their own privacy policies.
14. Children’s privacy
This website is not intended for children and we do not knowingly collect personal information from children.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.